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Payment

Patchwork Garden gladly accepts Visa, Mastercard, Discover, and PayPal. Personal checks are not accepted for online orders.

 

US Shipping

We ship all orders via the US Postal Service.  US orders weighing under one pound are sent via First Class package mail.  For US orders weighing more than one pound, we ship via Priority Mail. Shipping costs are calculated when you check out.   You will receive a tracking code once your package has been shipped. 

International Shipping

International orders are shipped via the US Postal Service and shipping charges are calculated when you check out.  Please note, international orders may be subject to additional duties and taxes charged by your country.  You are responsible for any of these duties and taxes.  Due to US regulations, we do not ship to Crimea, Cuba, Iran, North Korea, Sudan, and Syria.  Any international returns received because of incorrect addresses, refusal to accept delivery, failure to pick up the order at your post office or to pay any duties or taxes will result in a refund to your credit card for the amount of the product purchase less a 15% restocking fee and shipping costs.

 

Copyright

Please respect the copyright of our designers and suppliers.

 

Returns

At Patchwork Garden, we committed to providing you with high-quality products.  If you receive a product that is defective, we will exchange the item or refund your money at your request.   All returns must be made within 30 days of the original purchase. We do not accept returns on any cut yardage, patterns, books and non-defective merchandise.  If you are returning a defective item, please email us first at pgarden8705@gmail.com for your return authorization code.  Refunds will be credited to the same credit or debit card that was used for the original purchase.  Please ship your return to:  

Returns Department
Patchwork Garden 
6281 Transit Road
East Amherst, NY 14221

 

Privacy

This website is protected with Secure Sockets Layer (SSL) encryption, which is the highest standard of internet security.  We do not share or sell your personal information (including your email address) with anyone.

 

What information do we collect?

When you register on our site, place an order, enter a contest or sweepstakes, respond to a survey or communicate via e-mail or participate in any other site feature, we collect the information you provide in order to complete the chosen service.

 

When ordering or registering, we may ask your name, e-mail address, mailing address, phone number, credit card information or other information.  You may, however, visit our site anonymously and use guest checkout without registering.

 

Like many other websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.  Please refer to the “do we use cookies” section below for information about cookies and how we use them.

 

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website or use certain other sites in the following ways:

  •          To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested
  •          To allow us to better service you in responding to your customer service requests
  •          To quickly process your transactions

 

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.  When you place orders or access your personal information, we offer the use of a secure server.  All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Do we use cookies?

  1.   Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.  For instance, we use cookies to help us remember and process the items in our shopping cart.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.  We also use cookies to help us compile aggregate data about site traffic and site interaction so we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors.  Those service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

Do we disclose the information we collect to outside parties?

We do not sell, trade or to otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below.  It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety.  However, generic and non-personally identifiable visitor traffic information may be provided to other parties for marketing or other uses.

 

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.  Policy changes will apply only to information collected after the date of the change.

 

Questions and feedback

We welcome your questions, comments, and concerns about privacy.  Please send us any and all feedback regarding privacy or any other issue.

 

Your consent

By using our site, you consent to our privacy policy.

 

PATCHWORK GARDEN  |  6281 TRANSIT RD.  |  AMHERST, NY  |  14051 | (716) 810-9088  | pgarden8705@gmail.com